Privacy policy
Last updated: 10 October 2026
This policy explains what information Arik Hub collects when you use Arik Marketplace (market.arikhub.com) and our other websites, how we use it, and the choices you have. We follow the Cyber and Data Protection Act of Zimbabwe.
1. Information we collect
- Account details: your name and email address. If you sign in with Google, Google shares your name, email address and profile picture with us. We never see your Google password.
- Business and listing details: business name, phone and WhatsApp numbers, town and areas served, services, prices, descriptions and photos you choose to add.
- Verification documents: business registration or licence documents you upload to get a verified badge.
- Payments: the EcoCash number and amount for plans you choose to buy. Payments are handled by our payment provider. We never ask for or store your EcoCash PIN.
- Location: only if you allow it in your browser, to show businesses near you. It stays on your device.
- Usage information: basic information such as searches, pages viewed and reports, used to improve the service and keep it safe.
2. How we use information
- To create and protect your account and let you sign in.
- To show your listing or advert to people looking for what you offer.
- To let buyers contact you by phone or WhatsApp.
- To process plans you choose to pay for and send receipts.
- To verify businesses, remove scams and illegal content, and keep the marketplace safe.
- To answer support requests and improve our services.
3. What is public
Information you put in a listing or advert — such as your business name, town, services, prices, photos and contact numbers — is shown publicly so customers can find and contact you. Do not add anything to a listing that you do not want others to see.
4. Sharing
We do not sell your personal information. We share it only with services that help us run Arik, and only as needed: Cloudflare (hosting), Clerk (sign-in), Google (if you choose Google sign-in) and our payment provider. We may also share information if the law requires it.
5. How long we keep information
We keep your information while your account is active. You can ask us to delete your account and listings at any time, and we will remove them unless the law requires us to keep certain records, such as payment receipts.
6. Your choices and rights
- See, correct or update your details from your dashboard.
- Ask for a copy of your information or ask us to delete it.
- Withdraw permission for location at any time in your browser settings.
To make a request, email [email protected].
7. Security
We use secure connections (HTTPS) and trusted providers to protect your information. No online service can be completely secure, so please keep your password private.
8. Children
Arik is meant for people aged 18 and over. We do not knowingly collect information from children.
9. Changes
We may update this policy. When we make important changes, we will show a notice on the website.
10. Contact
Arik Hub, Zimbabwe · [email protected]